Job Overview

We are looking for a Regional Customer Support Manager to develop and maintain customer relationships to ensure that high levels of customer satisfaction are maintained, customer accounts and queries are resolved, whilst maximising the opportunity to sell service contracts, parts and attachments. As a Regional Customer Support Manager, you will report to the Group Service Manager and support with all aspects of depot maintenance, fixtures and fittings for the 4 depots you have been allocated. As part of supporting the customers to ensure excellent levels of service, you will be required to line manage all Workshop Foreman, Workshop Engineers, Field Based Engineer and liaise with the appropriate Service Controllers to deliver outstanding customer service and response to minimise customer machine downtime across the depots in your remit. You will work with the Support Manager to collaborate on Health and Safety to ensure compliance within the depots and work ...