Position Overview
Scope of duties:
Creating, developing, and enforcing the highest customer service standards in line with the organization's strategy
Planning and managing the team, including resource allocation, performance monitoring, and employee skill development
Building relationships and effective cooperation with key departments such as Production, Logistics, Purchasing, Sales, IT, as well as with external customers
Leading and coordinating key operational and strategic projects within the CS area
Identifying areas for process optimization, implementing operational improvements, and analyzing efficiency (KPI)
Managing change and actively supporting company-wide development initiatives (digitalization, automation)
Fostering an environment of engagement, innovation, and openness to development within the team
Creating a positive organizational climate that promotes team integration and mutual support