Lead outstanding customer service as the Regional Operations Support Manager at Zurn Elkay in Brampton, Ontario. Oversee a dedicated team responsible for managing the entire customer order lifecycle for tailored experiences.
This critical role requires a leader with over 7 years in Customer Service and at least 5 years in management. Your expertise will guide the team in order entry, product selection support, and continuous process improvements. You will develop quality checks, standard workflows, and visual management systems to enhance transparency and service quality.
Key Responsibilities:
• Manage accurate customer order entry and alignment
• Analyze metrics to improve order accuracy and processing
• Lead improvement projects to address inefficiencies
• Develop and maintain service-level expectations
• Coach and develop a high-performing customer service team
Requirements:
• Bachelor’s degree in a related field preferred
• 7+ years of customer service...