**What's The Role**

Provides telephony Customer Service, Technical Support and Sales. Resolves and responds to customers’ queries; provision, install and cease Internet, calling features/services and Television services and provides information and support for any service introduced by the Company.

**THIS ROLE IS LOCATED IN MONTEGO BAY, JAMAICA.**

**What You'll Do**

+ Resolves customers’ queries for related products and services and provides information to technicians to assist in the resolution of customers’ concerns. 
+ Provides first level technical support for customers’ CPE and tier 1 troubleshooting for broadband (products and features) and Television, including the Terms and Conditions of service.   
+ Create trouble ticket to dispatch a field technician to resolve customers complain.  
+ Ensures and provides the highest standard of interaction to both internal and external customers. 
+ Accesses the company’s applications or syste...