At Regent, our mission is to elevate our guests above the noise of the everyday—a commitment made possible through the thoughtful management and seamless connection of our service processes.

As Regent Service Manager, you oversee the daily operations of the Regent Service Center, ensuring that all guest inquiries and requests are handled promptly, efficiently, and in a manner that consistently exceeds expectations. You drive guest satisfaction by leading a team that delivers professional, timely, and personalized service.

You uphold the highest standards of telephone etiquette and ensure that all team members embody the Regent brand values, Service Behaviours, and adhere to both resort and IHG policies. You are committed to developing a knowledgeable team with exceptional communication skills, technical proficiency, and strong problem-resolution capabilities.

Should issues arise, you address them with care, discretion, and professionalism, ensuring every gues...