Reviewing Tax-Free forms for completeness according to tax regulations and Global Blue guidelines
Refunding the payout amount according to Global Blue guidelines, including verifying travelers’ eligibility for tax refunds
Using internal and necessary application software for communication and refund processing, such as Refund Manual, Refund Software REX, Security Manual, Instruction Manual, and MS Office
Handling cash and cashless transactions for customers according to Global Blue guidelines
Fraud prevention and security measures in collaboration with the responsible Refund Manager / Airport Manager. Adhering to anti-fraud guidelines
Complying with Global Blue guidelines and requirements, as well as preparing reports and statistics
Supporting the Supervisors / Airport Managers in the “Recovery Project,” which focuses on correcting and preventing payout mistakes