Position Overview
Our client, is a Medical Research company, is looking for a Referral Representative for their Lewisville, TX location.
Responsibilities:
- Handle all internal and external customer contact regarding Referral Testing.
- Receive, resolve and follow up with complex customer issues.
- Act as a liaison between internal and external customers and Referral vendors.
- Retrieve, sort and process specimens for shipment to referral laboratories.
- Ensure sample quality and accuracy. Identify problems with specimen types, missing information, incorrect temperature, quantity not sufficient, etc.
- Prepare specimens and packages for shipment ensuring they are prepared according to IATA regulations.
- Handle all customer inquiries regarding reporting of results, service failures, and other quality issues to provide customer satisfaction.
- Report laboratory results using est...