Under policy direction from the Liaison Manager and with support of Hospital Director, the Referral Liaison is responsible to assist with executing daily tasks and communications with referral clients for the specialty services within the hospital. The Referral Liaison is to provide and maintain excellent client and pDVM (Primary Veterinarian) service at all times.

At VCA Animal Hospitals, we take our mission statement – your pet’s health is our top priority and excellent service is our goal – very seriously. With every opportunity, we aim to exceed each pet owner’s expectations.
We’re looking for a personable yet highly professional “service extraordinaire” to join us in delivering our mission to our clients and their pets.

**_Referral Liaison Duties and Responsibilities_**

1. Client Relations

2. pDVM (Primary Veterinarian) Relations

3. Telephones

4. Record Keeping

**_Client Relations_**

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