Our client is a leading global financial services company and the country’s first and longest-standing life insurer.

JOB DESCRIPTION

• Implement the approved Customer Contact Centre (CCC) staffing plan
• Ensure that staffing policies, practices, and programs are complied with
• Implement the vendor accreditation policy in sourcing, and evaluating service providers, negotiate terms and recommend which ones to engage. Work closely with accredited vendors to ensure that required services are delivered as stipulated in the contracts
• Work with leaders and managers of assigned functional area in diagnosing staffing-related business needs; recommend appropriate interventions; implement as approved with some guidance
• Prepare staffing reports and presentations as assigned for informed management decision-making
• Work collaboratively with the Asia Service Center Philippines (ASCP) HR team to ensure effective staffing servic...