MAIN FUNCTIONS: The Salon Receptionist is the first point of contact for clients and is responsible for delivering excellent customer service, managing appointments, and supporting smooth front‑desk operations. The role ensures a welcoming salon environment, efficient scheduling, accurate records, and effective coordination between clients and salon staff.

Front Desk & Customer Service

• Greet clients warmly and ensure a positive first impression.
• Answer phone calls, WhatsApp messages, and inquiries professionally.
• Manage appointment bookings, confirmations, cancellations, and walk‑ins.
• Handle client concerns or complaints and escalate when necessary.

Scheduling & Coordination

• Coordinate schedules for stylists, beauticians, nail technicians, and therapists.
• Ensure smooth client flow and minimize waiting time.
• Communicate appointments and special requests clearly to salo...