Receptionist - Part-time, 24 hours/week

Responsibilities

• Ensure all guests are welcomed and checked‑in into the hotel in a warm, genuine and professional manner, and where possible address them by name. Provide clear information on check‑out procedures.
• Project a helpful and enthusiastic attitude while offering choices, anticipating and identifying guest expectations so that their needs are met and where possible exceeded.
• Be aware of current hotel availability and propose up‑sell and cross‑sell opportunities to maximise room occupancy and hotel revenue.
• Present all accounts to company and agency bills with compliant back‑up and provide the corresponding invoice to guests.
• Observe all security, health and safety regulations and act appropriately during emergency situations in accordance with hotel procedures.
• Carry out all duties with due regard for the specifications of relevant legislation and undertake a...