Position Overview
Responsibilities - Perform general receptionist and administrative duties
- Perform data entry using Customer Relationship Management (CRM)
- Ensure proper documentation and filing system
- Excellent telephone etiquette
- Book and confirm appointments via phone calls, and/or SMS
- Handle incoming and outgoing phone calls, divert calls to respective departments and jot down messages when required
- Attend to customer’s enquiries
- Manage customer’s appointment bookings
- To deliver all customer service with excellence
- Guiding and training new staff members to promote internal growth
工作责任 - 执行一般接待员和行政职责
- 使用客户关系管理(CRM) 软件执行数据输入
- 确保适当的文件和归档系统
- 优秀的电话礼仪
- 通过电话和/或短信预订和确认客户的约定
- 处理来电和回电，将电话转接到相应部门并在需要时记下消息
- 处理客户的查询
- 管理客户的预约
- 提供卓越的客户服务
- 指导和培训新员工，促进内部成长
Qualifications