Role Purpose

To serve as the first point of contact for visitors and callers, ensuring smooth front office operations, effective communication, and efficient administrative support.

Key Expectations of the Role

• Greet and assist visitors in a professional and courteous manner
• Manage security and telecommunications systems efficiently
• Handle queries and complaints via phone, email, and general correspondence
• Transfer incoming calls to the appropriate departments or individuals
• Take messages accurately and ensure timely delivery to concerned staff
• Manage meeting room bookings and availability
• Maintain and manage office supplies and stationery inventory

Competencies Required for the Role

• Strong communication and interpersonal skills
• Good telephone etiquette and customer-handling ability
• Organized, disciplined, and resourceful approach t...