Position Overview
Company Description
We are far more than a worldwide leader. We welcome you as you are, and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
Job Description
Carry out the entry and exit procedures for guests and address any problems they may have during their stay.
Perform his/her duty according to the practices, operational instructions and procedures identified by the Front Office Manager.
Carry out the check-in and check-out procedures.
Monitor the VIP, COMP and HOUSE-USE during all stages.
Take over the cash register at the beginning of the shift in full from the previous shift and hand it over once the shift is completed.
Handle guest complaints and ensure that the necessary action is taken (room change, breakdow...