Reception Supervisor

Location: London, Liverpool Street

Department: Host

Compensation: £12.21 - £18.00 per hour

Start date: February 2026

Role Purpose

As Reception Supervisor, you are the on‑shift lead for the front desk — bridging the Host team and the Reception Manager. You run the reception operation in real time: setting the tone of welcome, managing bookings and walk‑ins, keeping guest flow smooth, and handling escalations with calm professionalism. You coach hosts on the floor, uphold presentation standards, and make sure our guests experience a seamless arrival and farewell that reflects Poolhouse’s values.

Success Looks Like

• Guests are greeted warmly and seated promptly with accurate wait‑time communication.
• Bookings, walk‑ins, and special occasions are managed smoothly with minimal queues or bottlenecks.
• Host team follows clear running orders an...