The Guest Service team are the face of the hotel, they set the tone of Grand Hospitality by welcoming and fulfilling the needs of our guests. As Guest Service Supervisor you will bring your personality and flair to provide a warm, friendly and generous service to our guests. The guest journey is paramount, so you'll know how to deliver fantastic experiences for our guests, time and time again.

What the role involves

• Ensuring a friendly, courteous & warm welcome is extended to all guests
• Duty Manager Shifts – acting ambassador for the hotel and first point of contact for operational support
• Drive, motivate & coach the Front Office Team by leading from the front with confidence; being dynamic and positive at all times
• Be the link between management and team members; achieving true communication and team work
• Manage Corporate, Media & entertainment bookings – being the face of the front desk
• Actively manage daily arrival...