A premium casual, multi-site hospitality group is looking for a Reception Manager to take ownership of the guest journey across several high-profile locations. This role sits at the centre of the operation - leading the reservations function, shaping first impressions, and ensuring service starts strong before guests even reach the floor.

The Role:

• Lead and develop reception teams across multiple busy sites
• Take full ownership of reservations, guest enquiries and VIP coordination
• Manage guest flow to support a smooth, consistent service
• Build relationships with regulars and key guests to drive repeat business
• Oversee systems, reporting and booking performance
• Collaborate with senior leadership to continuously improve guest experience
• Step into wider operations when needed during peak periods

The Person:

• Experience in a similar...