iQor in Laguna, Philippines, is looking for a workforce manager to oversee contact center performance and service levels. The ideal candidate will have 1-3 years of experience in a similar role, strong analytical abilities, and proficiency with Excel. Responsibilities include monitoring metrics, managing forecasts, and communicating with team members to ensure outstanding service delivery. A Bachelor's Degree or equivalent is required, with a preference for candidates with a background in Business Administration.
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