Be the decision point. Protect service. Drive accountability.

This role sits right at the centre of reactive maintenance - where judgement, insight, and smart systems design combine to protect service levels while driving long-term efficiency. As Reactive Maintenance Lead, you'll own how reactive tickets are assessed, prioritised, allocated, and increasingly automated.

You won't just keep the system moving-you'll make it better every day. By applying risk-based decision making, enforcing accountability on warranties and defects, and designing smarter workflows, you'll help shift work from reactive to planned and reduce unnecessary spend.

Why this role matters

Reactive maintenance is where cost, customer impact, and operational risk collide. This role ensures the right work goes to the right place, at the right time-for the right reason. Your decisions will protect service today, while your insights will help shape a more resilient, efficient future. This is ...