Take on the role of a Bilingual Lease Portfolio Specialist with RBC in Burlington, Canada. Focus on mitigating operational risks and enhancing client services in both English and French.

In this full-time role, you'll be pivotal in responding to client escalations and issues related to leasing products. Your bilingual communication will facilitate effective resolutions and proactive retention strategies. By utilizing your knowledge of contracts, you’ll ensure financial solutions align with client needs and organizational policies.

Key Responsibilities:
• Respond to service inquiries per established quality standards
• Conduct cash management and reporting activities
• Support clients with after-sales service and inquiries
• Address unique issues with effective solutions
• Maintain documentation for recurring problems

Requirements:
• Bilingual in English and French is a must
• Excellent conflict resolution ...