Description

Department Overview
We are responsible for creating customer touchpoints in physical channels and driving business growth, with a core focus on the operation of Rakuten Mobile shops. Our stores are not merely places for signing up for services; they serve as the front line of customer engagement, playing a vital role in supporting the brand experience by providing Rakuten Group services across telecommunications, finance, and e-commerce.

The Shop Operation Section serves as the strategic hub for store operations, handling everything from building the physical store network and supporting back-end call center functions to developing systems and device products that streamline in-store tasks. The Shop Development Group is responsible for planning and executing store opening strategies, which are the foundation of business growth, as well as managing lease agreements for existing locations. Beyond simple property selection, we drive th...