Enhance member experiences as an RAC Member Experience Officer located in Joondalup. Your role is pivotal in resolving member complaints effectively and empathetically.
As a Member Experience Officer, you will address complex complaints while ensuring compliance with regulatory frameworks. This full-time position combines analytical assessment with a focus on quality service, empowering you to implement improvements that directly impact our members. Utilize your strong communication skills to navigate challenging situations and align member outcomes with business objectives.
Key Responsibilities:
• Manage and investigate member complaints to ensure timely resolutions
• Document case management records accurately and efficiently
• Partner with internal teams to assess trends and root causes
• Deliver clear and empathetic communication to members
• Champion a member-first approach for operational improvements
Requirements:
• Proven experience with member or cus...