The purpose of the Senior Systems Engineer, Genesys Cloud, is to practise and apply software development and engineering discipline merged with systems administrator discipline and concepts with technology solutions related to Servicing Systems Engineering (SSE) domain of products, systems and services with a focus on contact centre tools and technology built on and around Genesys Cloud platform. This role will Play a proactive role in improving our customer journeys and agent experience and delivering significant business value through Omni Channel/ CCaaS.

This role will primarily provide hands-on involvement and understanding of the ins & out of Corporate Telephony Solutions/Contact Center; help with designing (e.g. tech design document, tech requirements, roadmaps) for business driven enhancements & requirements; and support the Operations Engineering team on various small to medium project as a Business Systems Analyst (BSA).