Qualifications and Job Description:

• Experience in Corporate Travel Account is required.
• Must have expertise in using CRYPTIC/NATIVE GDS
• Must be amenable to work 100% onsite at our Bridgetowne Site
• Lead and manage the Quality Assurance function for a team handling international ticketing, group bookings, and email support.
• Act as a Subject Matter Expert (SME) in ticketing processes to support quality audits and interventions.
• Monitor and evaluate the performance of L2 – Complex itinerary trained resources to ensure adherence to process standards.
• Drive continuous improvement initiatives to enhance service delivery and customer satisfaction.
• Collaborate with operations leadership to ensure KPIs and SLAs are met from a quality perspective.
• Conduct regular quality reviews, calibration sessions, and feedback discussions with team members.
• Prepare and pres...