Ensure timely delivery of reports and analysis required by customers, as well as oversee WWS's quality department to ensure compliance with established standards.

Resolution of quality-related problems.
Manage the WOW system.
Generate quality alerts in the event of any incident.
Attend weekly and monthly meetings with clients.
Make weekly report to present to the client.
Follow-up to audit findings.
Damage monitoring.
Monthly report for damage collection (when applicable).
Provision for damages (where applicable).
Settlement of damages with customer and carriers.
Preparation and performance of audits.
Support all areas.
KPI management
Coordinate the documentation and follow-up of non-conformities and corrective/preventive actions.
Communicate the results of quality inspections to the supervisor and propose actions to improve performance.
Foster a culture ...