Location: Tulsa, Oklahoma
Type: Contract
Compensation: $19.00
Contractor Work Model: Onsite – onsite


Job Title: Quality Review Specialist Job Summary
The Quality Review Specialist is responsible for evaluating customer service interactions to ensure quality, consistency, and adherence to company standards. This role involves listening to recorded customer service calls, assessing performance, providing feedback, and scoring calls to support the development and success of Customer Service Representatives. The ideal candidate has strong customer service experience, preferably within a call center environment, and brings excellent communication and analytical skills.
Key Responsibilities

+ Review and evaluate recorded customer service calls for quality, accuracy, professionalism, and compliance with established guidelines

+ Score calls and document findings using quality monitoring tools and systems

+ Provide clear, constructive f...