Position Overview
The Quality Manager ensures improvement of Hotels' key indicators and internal process through Tiger Teams, Performance Excellence Planning (PEP), quality initiatives and quality related projects. The individual collaborates with departments to support improvement projects and ensure the projects are executed timely and supports business development including identifying projects, preparing market feasibility and financial analysis, bidding or tendering process, finalizing of all management agreements with legal counsel and other transactions.
The Role Drive Service and Operational Excellence Recommend hotels' key drivers to leaders when establishing quality charters through guests and operations feedback Monitor project initiatives at property levels in terms of action plan and score performance Give supporting data of guest comment from ReviewPro and Knowcross for Tiger Team brainstorming purpose Analyze the KnowInspection reports on a daily basis and collabor...