General Responsibilities: Define and implement the enterprise-wide quality management strategy, ensuring alignment with IT Operations objectives and organizational goals.

Establish and maintain quality governance frameworks, policies, and procedures that support compliance, performance, and continuous improvement.

Develop and maintain a Quality Management System (QMS) to ensure consistent standards across all service lines and technology operations.

Quality Oversight & Reporting: Oversee all quality assurance and control activities, ensuring adherence to service level agreements (SLAs), operational KPIs, and regulatory standards.

Provide regular executive-level reports on quality performance, audit outcomes, and improvement initiatives to the IT Operations Executive Director.

Monitor quality metrics and trends, identify systemic issues, and recommend corrective and preventive actions to leadership.

Compliance & ...