Job Overview

Brief Job Description: Drive product field quality improvements. Provide direction and support for implementation and continued use of tools and methods utilized in the improvement of system reliability. Lead implementation and apply advanced quality processes, methods and tools for all new product development programs. Develop and report critical product metrics for warranty and reliability tracking and projections. Effectively work across all product development areas in the company to drive and sustain a strong quality culture across the overall organization. Lead, coordinate and support multiple quality improvement projects across various departmental areas, driving short‑term and long‑term, sustainable corrective actions to address product and process issues.

Responsibilities and Measurement Criteria

• Determine the data driven top customer field issues list, verify an owner is assigned and status is reported weekly.
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