We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time.

**Position Summary**

This position involves performing quality audits on our contact centers, including both domestic and offshore operations. Key duties include reviewing calls to evaluate different business areas, identifying trends and opportunities for improvement, recording procedures, ensuring compliance with all Aetna business lines, and identifying missed opportunities using Quality Assurance techniques.

Please be aware that this position is neither a Customer Service role nor a Sales role. The Quality Insight Analys...