Quality Customer Support Manager

Key responsibilities include:

• Quality Communication & Customer Assistance : Serve as the primary point of contact for product quality inquiries from key accounts. Provide customers with information on our quality policies, food safety standards, certifications (e.g., Organic, Non-GMO, Kosher, SQF, HACCP), and aseptic processes. Assist in customer audit and documentation request processes.
• Customer Quality Issue Management : Receive, log, and investigate quality complaints from customers, co-manufacturing partners, distributors, and retailers. Coordinate internal investigations with QA, production, and supply chain teams to identify root causes. Communicate findings, corrective actions, and resolutions promptly and professionally to customers. Ensure complaint closure within established timelines and achieve high resolution rates.
• Continuous Improvement & Preventive ...