Job Summary

The Quality Compliance Specialist investigate customer complaints, make initial reporting decisions, facilitate investigations, and ensure completeness and consistency of the documentation for complaints.

Job Description

Responsibilities include leading investigations into customer complaints and ensuring accurate documentation and reporting to meet regulatory requirements.

Duties & Responsibilities

• Investigate complaints daily:
  • Responsible for quality compliance duties relating to customer complaints, including but not limited to preliminary classification of complaints, customer and product follow‑ups, maintaining investigation records and all other supporting documentation, and assigning additional actions as necessary to close complaint.
  • Ensures complaints are processed thoroughly and timely in compliance with departmental procedures and metrics.
  • Performs and documents initial reportability dec...