Quality Assurance Team Leader

CallForce is an award- winning BPO service provider of innovative customized contact Centre solutions from South African to the global market.

We are currently seeking a highly motivated and experienced Quality Assurance Team Leader to join our dynamic team. As a QA Team Leader, you will play a pivotal role in maintaining the highest standards of quality and ensuring the success of our international sales campaigns.

Key Responsibilities

• Lead and manage a team of QA analysts responsible for monitoring and evaluating sales agents' performance in international campaigns.
• Develop and implement comprehensive QA processes and guidelines to ensure adherence to sales scripts, compliance standards, and best practices.
• Conduct regular quality assessments of sales calls, chat interactions, and other customer interactions to identify areas for improvement.
• Provide feedback, coaching, and tra...