Analysis & Reporting - reviews and analyzes QA output, records, and data. Ensure quality, efficiently, and productivity standards are met.
Goal Setting & Performance management - Conducts regular performance reviews, providing constructive feedback, identifying performance gaps, and developing individualized action plans to support skills development and goal attainment.
Strategies - assists the QA Manager in developing operational strategies taking into consideration of the ongoing needs, assessment, and feedback from operations and other stakeholders.
Implements performance improvement plans (PIPs) when necessary, closely monitoring progress and providing consistent coaching.
Assists the QA Manger in developing and refining operational strategies, evolving industry best practices, and feedback from operations and other internal/external stakeholders.
Discipline - maintains a strict form of discipline at all times, in terms of polic...