Ensure that a company's products and services meet quality standards and industry benchmarks before reaching customers. Their work helps to ensure customer satisfaction, maintain the company's reputation, and reduce the risk of defects or failures.

1. Plan, execute, and oversee product inspection and testing for quality and conformance to specifications and deliverables.

1. Assist operations by tracking, documenting, and reporting quality levels as well as CSR, environmental, and health and safety KPIs.

1. Investigate reports of product quality issues and ensure resolution in accordance with company guidelines and regulatory requirements.

1. Develop or update procedures for capture, investigation, and documentation of product complaints.

1. Monitor risk-management procedures, maintain problem logs, and report issues to managers and product developers.

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