Description We are looking for a Quality Assurance Specialist to support quality review activities within the real estate and property sector. This long-term contract position is ideal for someone with strong mortgage servicing knowledge who can evaluate work accurately, identify issues, and deliver clear findings. The role requires a thoughtful approach to testing, call monitoring, and data review while helping maintain high standards across servicing-related processes.

Responsibilities:
•Review loan servicing activities and related quality records to confirm accuracy, consistency, and compliance with established standards.
•Monitor calls and assess interactions carefully, documenting observations and communicating clear, well-supported results.
•Analyze servicing data and testing outcomes to identify defects, trends, and opportunities for process improvement.
•Perform manual and automated quality assurance testing using tools such as Selenium to validate system b...