Responsibilities

Ensure key data delivery targets are consistently met, including productivity, efficiency, quality, and latency, for projects under Search Recommendation & Trending.

• Implement, interpret, and clarify policies, guidelines, and SOPs to drive consistent understanding and improved moderation performance.
• Work closely with POC and cross-functional stakeholders to provide feedback on data quality, SOPs, policies, and guidelines, ensuring overall project success.
• Support training and go-live processes within the Search Recommendation team, including conducting follow-up explanation and calibration sessions, creating, administering, and evaluating assessments, providing performance feedback and managing Q&A sessions.
• Analyze project metrics and generate performance and quality reports to identify trends, risks, and improvement opportunities.
• Conduct Root Cause Analysis (RCA) and develop corrective and preven...