Position Overview
- Lead and deliver complex client engagements and coordinate with internal teams to execute business solutions.
- Provide excellent customer service and identify client needs.
- Implement and oversee the quality of deliverables; manage team relationships to ensure performance excellence.
- Participate in proposal development for business opportunities.
- Balance stakeholder priorities and ensure the team understands overall goals and deliverables.
- Establish operational objectives, delegate work, and conduct regular team meetings to improve productivity and customer satisfaction.
- Conduct root cause analyses and build corresponding action plans.
- Coach associates to meet KPIs and performance metrics.
- Manage team attrition and engagement.
- Collaborate with Recruitment, Training, Quality, Workforce, and HR to improve profiling and performance.
- Perform any other tasks assigned by leadership. ...