Company Description

Phase2 is a specialist Cloud Contact Centre (CCaaS) solutions partner focused on transforming customer experience and business operations through bespoke, data-driven solutions. With expertise in contact center technology, we design, implement, and optimize platforms to deliver AI-powered customer experiences and measurable outcomes. Our services streamline operations with end-to-end solutions, encompassing AI, automation, quality assurance, omnichannel routing, analytics, and PCI-compliant payment systems. By simplifying complex multi-vendor environments, Phase2 prepares businesses for the future while enhancing today's digital transformation.

Role Description

This is a full-time hybrid role for a Quality Assurance Specialist, based in Brighton, with flexibility for some remote work. The role involves overseeing quality assurance processes to ensure compliance with required standards. Responsibi...