Join NRG Energy as a Quality Assurance & Vendor Management Specialist in Calgary, Alberta. Focus on enhancing collections operations through compliance monitoring and process improvements.
This crucial role emphasizes quality assurance and vendor performance. You will support internal teams and external vendors by conducting audits, analyzing performance metrics, and reporting findings to leadership. Identifying quality gaps and implementing corrective actions are key responsibilities to enhance overall operational efficiency.
Key Responsibilities:
• Monitor collection activities for compliance and accuracy
• Conduct audits of internal teams and external vendors
• Track and report QA findings to leadership
• Analyze vendor performance metrics and trends
• Support user acceptance testing for process changes
Requirements:
• 2+ years in collections operations or quality assurance
• Proficient in Excel and performance reporting
• Robust analytical and probl...