Dicetek LLC is seeking a Quality Assurance Officer to independently manage and enhance the quality of complaint handling and service resolution processes within a large enterprise environment. The role focuses on monitoring casework standards, verifying data accuracy, generating analytical insights, and supporting continuous service improvement initiatives. The successful candidate will combine strong analytical skills with a commitment to process excellence and customer satisfaction.

• Country: UAE
• City: Dubai
• Industry: I T and Services
• Function: Quality Assurance
• Salary: monthly (Market estimated)
• Gender: Any
• Candidate Nationality: Any
• Job Type: Full-time

• Complaints Handling Quality Assurance: Conduct quality assurance checks on complaint handling standards, correspondence, and resolution practices.
• Evaluate ...