Requisition ID

Position

Quality Assurance Officer, Scotia Dealer Advantage, Collections

Location

Hamilton, ON or Anjou, QC

Purpose

Contributes to the overall success of Scotia Dealer Advantage Collections Quality Assurance. Ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives. Ensures all activities conducted follow governing regulations, internal policies and procedures.

Is this role right for you? (Responsibilities)

• Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge. Contributes to maximizing recoveries by ensuring all policies and procedures, authority limits are followed, and that Advisors are providing a positive customer experience.
• Perform call evaluations in a timely and consistent basis utilizing Advisor scorecards. ...