Process Audit / Quality Assurance Executive (Domestic BPO Operations)

Location: Hitech City, Hyderabad (Near Metro Station)

Job Type: Full-Time

Experience Required: 5–7 Years

Job Summary

We are looking for an experienced and detail-oriented Process Audit / Quality Assurance Executive for Domestic BPO operations. The candidate will be responsible for conducting call audits, process audits, quality monitoring, compliance checks, and process improvement activities.

Key Responsibilities

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  Conduct call audits and process audits for operations teams

  
  


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  Monitor adherence to SOPs, compliance standards, and quality guidelines

  
  


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  Identify process gaps and recommend corrective actions

  
  


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  Prepare QA reports, audit reports, and documentation

  
  


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  Coordinate with operations teams to improve process effici...