Quality Assurance Director

Job Description

**HYBRID**

Renesas Electronics America, Inc. is looking for a Director of Customer Quality Engineering to lead strategic quality team supporting key customers. This role serves as the primary quality interface between our organization and global key accounts, ensuring flawless execution, rapid issue resolution, and continuous quality improvement across advanced semiconductor technologies.

The Director of Customer Quality will manage and develop a team of Customer Quality Engineers (CQEs) while operating at both technical and executive levels, driving customer confidence, protecting revenue, and strengthening long-term relationships.

**Responsibilities:**

Customer Quality Leadership

+ Act as the quality focal point for top-tier global customers, managing all quality-related engagements and escalations
+ Own customer quality performance metrics (PPM, RMA, SCARs, audits, and scorec...