About the Role

MTVH are looking for a Quality Assurance Auditor to lead on delivering a robust and effective quality assurance framework across the Customer Services Directorate on a 12 month fixed term contract. This role is key in driving service improvement, ensuring compliance with regulatory and contractual standards, and promoting a culture of continuous learning and best practice. You will undertake in-depth reviews, audits, and quality assurance visits to assess service performance and identify opportunities to raise standards and improve outcomes for customers.

Therefore, as part of the Operational Risk – Risk & Quality team, you will work collaboratively across the organisation to support teams to improve service delivery. You will analyse findings from audits and reviews, lead on action planning, and share learning across services to ensure consistent quality and best practice.

Key responsibilities

Conduct quality assurance visits, audits, an...