We are seeking a detail-oriented and proactive Quality Assurance and Investigation Executive to enhance operational excellence and ensure the highest standards of accuracy and compliance within our warehouse. This role focuses on conducting quality checks, leading investigations into operational errors, and driving initiatives to reduce refund and return (RR) rates. The ideal candidate will possess strong analytical skills, thrive in a fast-paced environment, and demonstrate a keen eye for identifying process gaps and quality issues.

• Quality Control: Perform regular audits and spot checks on warehouse processes (picking, packing, and inventory management) to ensure adherence to SOPs and maintain high levels of order accuracy.
• Root Cause Analysis (RCA): Investigate refund and return (RR) and escalation cases, utilising evidence (CCTV, system logs) to determine root causes and recommend corrective actions. Ensu...