As a **Quality Assurance Analyst **at Legal Intake Pros, you will play a crucial role in upholding our high standards for intake processes by performing Dashboard Nudges Audits and Unassociated Call Reviews, ensuring law firm intake teams meet lead management and call-handling standards. This role supports our Coaching and Quality Control Departments by driving actionable improvements based on data-driven audits and feedback.
**Compensation**:
$8 - $10 hourly
**Responsibilities**:
**Key Responsibilities**:
**Call Review & Analysis**
- Conduct daily audits of unassociated calls and Dashboard Lead Docket Nudges Audits to assess lead management and task completion processes.
- Identify the root cause of unassociated calls, such as missed lead creation or incorrect lead assignment.
- Review audit findings to identify overdue tasks, incomplete follow-ups, or process gaps requiring corrective action.
- Develop and implement nudge strategies to address non-complianc...