Key Responsibilities

• Review the implementation & efficiency of quality and inspection systems
• Plan, conducted & monitored testing and inspection of materials and products to ensure the quality of products
• Investigate customer's claims and non-conformance issues
• Analyze data to identify areas for improvement in the quality systems
• Develop, recommend, and monitor corrective and preventative actions
• Evaluate audit findings and implement appropriate corrective action

Qualifications

• Bachelor’s degree in any field or equivalent experience
• Minimum 1 year of experience in customer support or service analysis
• Experience in BPO is an advantage
• Familiarity with content moderation is preferable
• Strong English communication skills, both written and verbal (minimum B2, C1 preferred)
• Proficiency in Traditional Chinese (reading and writing re...