Our client, a (retail industry), is looking to hire a (Ground Truth Quality Analyst) in (Remote).



Pay Rate Range: $70-$72/hr , depending on experience



Responsibilities: 

Conduct ground truth reviews - independently evaluate a representative sample of AI-scored Mid-Market sales call transcripts against defined quality skill rubrics.

Support diagnostic deep-dives - participate in targeted investigations on calls flagged by the governance system for potential scoring issues.

Calibrate regularly - complete calibration exercises using anchor examples (clear PASS, clear FAIL, borderline) to maintain scoring consistency across the team.



Requirements: 

5+ years of experience in QA, auditing, or quality review - ideally in a sales, contact center, or customer-facing environment.

Demonstrated analytical skills with a strong attention to...