Executes and supports the Quality Assurance program for CBSM’s commercial operations, ensuring policy administration meets accuracy, compliance, and service standards. Provides objective assessment of operational output, identifies error trends and root causes, and partners with Team Leads and the Operations Manager to drive corrective action and continuous improvement.

Contributes to calibration, coaching insights, and quality reporting that enables CBSM to maintain confidence in delivery to onshore brokers, underwriters, and distribution partners.

Key Responsibilities

Quality Assurance Execution

Perform quality audits on commercial transactions using established sampling methodology and review criteria.

Maintain expert knowledge of QA guidelines, policies, and assessment standards across supported lines of business.

Ensure consistency and objectivity in all audit and review activities.

Error Analysis and Reporting